FAST & EFFICIENT

SUPPORT

SUPPORTING

OUR CUSTOMERS

Here at Auto Integrate, we want to ensure that every single one of our customers has the information and support they need to make the most of our products.

SUPPORT HUB
SUPORT HUB

USING THE

PLATFORM

If you would like more information on how the Auto Integrate solution works, or need advice on utilizing any aspect of the platform, please download our User Guide. This details everything you need to know, from initial registration to resubmitting a repair order and much, much more.

If you do have any specific queries, please do not hesitate to speak to one of our operatives using our contact details here.

Download user guide
Visit the support hub

OUR

FAQs

Throughout the years, we have worked with organizations of all shapes and sizes, but many have asked the same questions before they started utilizing our products. That is why we wanted to highlight some of the key topics and questions that have been raised previously, so that you have all the information you need before starting out with Auto Integrate.

  • What Benefits does signing up to the Auto Integrate platform have?

    Joining the AI platform has a number of benefits for all users, some of the key benefits are listed below.

    More work from Fleet businesses using AI - The Fleet users find efficiencies working through AI so often direct drivers to vendors on the platform.
    Increased ticket value due to Preventive maintenance reminders
    Faster than processing by phone - No more waiting on hold
    Auto Approval gives instant authorization on up to 62% of repair orders. The remainder approved in an average of 4 minutes.
    No need to fax or mail invoices to get paid.
    Electronic payment fee lower than most credit card fees and normally processed in just 48 hours
    No invoice write-offs. The service department sees what you see, so the amount approved is the amount paid
    Ability to view vehicle history
    Track current and archived repair orders
    Fleet management companies still available to call if you require assistance
  • How do I sign up?

    Independent shops can sign up by clicking the register my shop button at the top of the screen and filling in there details.

    The auto integrate support team will reach out with further instructions.

  • Is training available?

    Yes, we provide an online userguide and we’re happy to talk through any specific questions, please contact our support team for more details.

  • How is payment handled?

    Payment continues to be handled by the FMC, Auto Integrate does not issue any payments.

    Question regarding payment on repair orders should be asked directly to the FMC.

  • Is there a fee for using Auto Integrate?

    Yes, submitting to some fleet management companies does incur a small fee.

    Please contact our support team for more information

DO YOU HAVE

A SPECIFIC REQUEST OR QUERY?

Get in touch with one of our operatives today to discuss your requirements in more detail

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