{"id":165224,"date":"2018-11-29T12:08:19","date_gmt":"2018-11-29T17:08:19","guid":{"rendered":"https:\/\/autointegrate.com\/assistance\/"},"modified":"2025-06-10T05:29:49","modified_gmt":"2025-06-10T10:29:49","slug":"assistance","status":"publish","type":"page","link":"https:\/\/autointegrate.com\/fr\/assistance\/","title":{"rendered":"Assistance"},"content":{"rendered":"

[vc_row bwd_tbc4vd_show_weekday=\u00a0\u00bb\u00a0\u00bb heading_color=\u00a0\u00bblight\u00a0\u00bb section_type=\u00a0\u00bbfullwidth\u00a0\u00bb bg_type=\u00a0\u00bbimage\u00a0\u00bb bg_image=\u00a0\u00bb123369″ bg_image_type=\u00a0\u00bbhorizontal-parallax-lr\u00a0\u00bb padding_top_multiplier=\u00a0\u00bb2x\u00a0\u00bb columns_gap=\u00a0\u00bbnone\u00a0\u00bb font_color=\u00a0\u00bb#ffffff\u00a0\u00bb el_class=\u00a0\u00bbo2c-no-bottom-padding\u00a0\u00bb el_wrapper_class=\u00a0\u00bbo2c-no-bottom-padding\u00a0\u00bb][vc_column mobile_text_align=\u00a0\u00bbcenter\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1680161197653{padding-right: 15% !important;padding-left: 15% !important;}\u00a0\u00bb][vc_row_inner][vc_column_inner desktop_hide=\u00a0\u00bbhide\u00a0\u00bb tablet_width=\u00a0\u00bbhide\u00a0\u00bb]

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ASSISTANCE<\/span><\/h4>

RAPIDE ET EFFICACE<\/span><\/h1>[\/vc_column_inner][vc_column_inner width=\u00a0\u00bb1\/5″][\/vc_column_inner][vc_column_inner width=\u00a0\u00bb1\/5″][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column el_class=\u00a0\u00bbo2c-no-bottom-padding\u00a0\u00bb el_wrapper_class=\u00a0\u00bbo2c-no-bottom-padding\u00a0\u00bb]
\"\" <\/div><\/div>[\/vc_column][\/vc_row][vc_row bwd_tbc4vd_show_weekday=\u00a0\u00bb\u00a0\u00bb heading_color=\u00a0\u00bblight\u00a0\u00bb bg_type=\u00a0\u00bbcolor\u00a0\u00bb padding_top_multiplier=\u00a0\u00bb2x\u00a0\u00bb padding_bottom_multiplier=\u00a0\u00bb6x\u00a0\u00bb separator_bottom=\u00a0\u00bbtilt-right-separator\u00a0\u00bb font_color=\u00a0\u00bb#ffffff\u00a0\u00bb bg_color=\u00a0\u00bb#151e3f\u00a0\u00bb][vc_column width=\u00a0\u00bb2\/3″]

APPORTER NOTRE SOUTIEN<\/span><\/h4>

AUX CLIENTS<\/span><\/h2>[vc_column_text]<\/p>\n

Chez Auto Integrate, nous voulons nous assurer que chacun de nos clients dispose des informations et de l\u2019assistance n\u00e9cessaire pour tirer le meilleur parti de nos produits.<\/p>\n

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CENTRE D\u2019ASSISTANCE<\/span><\/a><\/div>[\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner desktop_hide=\u00a0\u00bbhide\u00a0\u00bb tablet_width=\u00a0\u00bbhide\u00a0\u00bb tablet_sm_width=\u00a0\u00bbhide\u00a0\u00bb]
CENTRE D\u2019ASSISTANCE<\/span><\/a><\/div>[\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column][vc_row_inner][vc_column_inner desktop_hide=\u00a0\u00bbhide\u00a0\u00bb tablet_width=\u00a0\u00bb1″ tablet_sm_width=\u00a0\u00bb1″ mobile_width=\u00a0\u00bb1″]
<\/div>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row bwd_tbc4vd_show_weekday=\u00a0\u00bb\u00a0\u00bb padding_top_multiplier=\u00a0\u00bb2x\u00a0\u00bb padding_bottom_multiplier=\u00a0\u00bb4x\u00a0\u00bb columns_gap=\u00a0\u00bb40″ equal_column_height=\u00a0\u00bbmiddle-content\u00a0\u00bb mobile_equal_column_height=\u00a0\u00bbfalse\u00a0\u00bb][vc_column width=\u00a0\u00bb1\/2″ tablet_width=\u00a0\u00bb2-3″ tablet_sm_width=\u00a0\u00bb1″]

UTILISER LA<\/span><\/h4>

PLATEFORME<\/span><\/h2>
<\/div>[vc_column_text]Si vous souhaitez plus d\u2019informations sur le fonctionnement de la solution Auto Integrate, ou si vous avez besoin de conseils sur l\u2019utilisation de tout aspect de la plateforme, veuillez t\u00e9l\u00e9charger notre Guide de l\u2019utilisateur. Il explique tout ce que vous devez savoir, de l\u2019inscription initiale \u00e0 la nouvelle soumission d\u2019une demande de r\u00e9paration, entre autres.<\/p>\n

Si vous avez des questions sp\u00e9cifiques, n\u2019h\u00e9sitez pas \u00e0 contacter nos op\u00e9rateurs en utilisant ces<\/a> coordonn\u00e9es.[\/vc_column_text][\/vc_column][vc_column width=\u00a0\u00bb1\/2″ tablet_width=\u00a0\u00bb1-4″ tablet_sm_width=\u00a0\u00bb1″]

<\/i>T\u00e9l\u00e9charger le guide de l\u2019utilisateur<\/span><\/a><\/div>
<\/div>
<\/i>Guide Fran\u00e7ais<\/span><\/a><\/div>
<\/div>
<\/i>Consulter le centre d\u2019assistance<\/span><\/a><\/div>[\/vc_column][\/vc_row][vc_row bwd_tbc4vd_show_weekday=\u00a0\u00bb\u00a0\u00bb bg_type=\u00a0\u00bbcolor\u00a0\u00bb padding_top_multiplier=\u00a0\u00bb3x\u00a0\u00bb padding_bottom_multiplier=\u00a0\u00bb\u00a0\u00bb bg_color=\u00a0\u00bb#f7f8f9″ section_id=\u00a0\u00bbfaqs\u00a0\u00bb][vc_column text_align=\u00a0\u00bbcenter\u00a0\u00bb]

NOS<\/span><\/h4>

FAQ<\/span><\/h2>
<\/div>[vc_row_inner][vc_column_inner width=\u00a0\u00bb1\/6″][\/vc_column_inner][vc_column_inner width=\u00a0\u00bb2\/3″][vc_column_text]<\/p>\n

Au fil des ans, nous avons travaill\u00e9 avec des entreprises de toutes formes et tailles, mais beaucoup ont pos\u00e9 les m\u00eames questions avant de commencer \u00e0 utiliser nos produits. C\u2019est pourquoi nous tenions \u00e0 souligner certains des sujets et questions cl\u00e9s d\u00e9j\u00e0 soulev\u00e9s afin que vous disposiez de toutes les informations n\u00e9cessaires avant de commencer avec Auto Integrate.<\/p>\n

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<\/div>[\/vc_column][\/vc_row][vc_row bg_type=\u00a0\u00bbcolor\u00a0\u00bb padding_top_multiplier=\u00a0\u00bb\u00a0\u00bb padding_bottom_multiplier=\u00a0\u00bb4x\u00a0\u00bb bg_color=\u00a0\u00bb#f7f8f9″][vc_column width=\u00a0\u00bb1\/2″ tablet_sm_width=\u00a0\u00bb1″][vc_tta_accordion c_icon=\u00a0\u00bbchevron\u00a0\u00bb c_position=\u00a0\u00bbright\u00a0\u00bb active_section=\u00a0\u00bb0″ heading_tag=\u00a0\u00bbh5″ heading=\u00a0\u00bbh5″ collapsible_all=\u00a0\u00bbtrue\u00a0\u00bb][vc_tta_section i_type=\u00a0\u00bblinecons\u00a0\u00bb i_icon_linecons=\u00a0\u00bbvc_li vc_li-search\u00a0\u00bb add_icon=\u00a0\u00bbtrue\u00a0\u00bb title=\u00a0\u00bbPourquoi vous inscrire \u00e0 la plateforme Auto Integrate\u00a0?\u00a0\u00bb tab_id=\u00a0\u00bb1543409085755-0ebec6f9-b26552de-725b\u00a0\u00bb][vc_column_text]L\u2019inscription \u00e0 la plateforme d\u2019AI pr\u00e9sente un certain nombre d\u2019avantages pour tous les utilisateurs. Certains des principaux avantages sont expliqu\u00e9s ci-dessous.[\/vc_column_text]
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<\/i><\/div>
Plus de travail de la part des entreprises de gestion de flotte qui utilisent AI : les utilisateurs de la flotte trouvent qu\u2019AI leur permet de gagner en efficacit\u00e9 et orientent donc souvent les conducteurs vers les fournisseurs r\u00e9f\u00e9renc\u00e9s sur la plateforme.<\/div><\/div><\/div><\/div>
<\/i><\/div>
Une plus grande valeur du ticket gr\u00e2ce aux rappels d\u2019entretien pr\u00e9ventif<\/div><\/div><\/div><\/div>
<\/i><\/div>
Plus rapide qu\u2019un traitement par t\u00e9l\u00e9phone - Finies les attentes interminables au t\u00e9l\u00e9phone<\/div><\/div><\/div><\/div>
<\/i><\/div>
Auto Approval vous donne une autorisation instantan\u00e9e sur jusqu\u2019\u00e0 62 % des demandes de r\u00e9paration. Le reste est approuv\u00e9 en 4 minutes en moyenne.<\/div><\/div><\/div><\/div>
<\/i><\/div>
Pas besoin de faxer ou d\u2019envoyer les factures par courrier pour \u00eatre pay\u00e9.<\/div><\/div><\/div><\/div>
<\/i><\/div>
Des frais de paiement \u00e9lectronique inf\u00e9rieurs \u00e0 la plupart des frais de carte de cr\u00e9dit, normalement trait\u00e9s en seulement 48 heures<\/div><\/div><\/div><\/div>
<\/i><\/div>
Votre facture est r\u00e9gl\u00e9e dans son int\u00e9gralit\u00e9. Le service client voit ce que vous voyez. Donc, le montant approuv\u00e9 est le montant pay\u00e9<\/div><\/div><\/div><\/div>
<\/i><\/div>
Possibilit\u00e9 d\u2019afficher l\u2019historique du v\u00e9hicule<\/div><\/div><\/div><\/div>
<\/i><\/div>
Suivez les demandes de r\u00e9paration en cours et archiv\u00e9s<\/div><\/div><\/div><\/div>
<\/i><\/div>
Les soci\u00e9t\u00e9s de gestion de flotte peuvent toujours appeler si vous avez besoin d\u2019aide<\/div><\/div><\/div><\/div>[\/vc_column_inner][\/vc_row_inner][\/vc_tta_section][vc_tta_section i_type=\u00a0\u00bblinecons\u00a0\u00bb i_icon_linecons=\u00a0\u00bbvc_li vc_li-search\u00a0\u00bb add_icon=\u00a0\u00bbtrue\u00a0\u00bb title=\u00a0\u00bbComment m\u2019inscrire\u00a0?\u00a0\u00bb tab_id=\u00a0\u00bb1543409086078-fc6fffa1-136352de-725b\u00a0\u00bb][vc_column_text]Les garages ind\u00e9pendants peuvent s\u2019inscrire en cliquant sur le bouton Register my shop (Inscrire mon garage) en haut de l\u2019\u00e9cran et en y indiquant leurs coordonn\u00e9es.<\/p>\n

L\u2019\u00e9quipe d\u2019assistance Auto Integrate vous contactera avec des instructions suppl\u00e9mentaires.[\/vc_column_text][\/vc_tta_section][vc_tta_section i_type=\u00a0\u00bblinecons\u00a0\u00bb i_icon_linecons=\u00a0\u00bbvc_li vc_li-search\u00a0\u00bb add_icon=\u00a0\u00bbtrue\u00a0\u00bb title=\u00a0\u00bbOffrez-vous des formations\u00a0?\u00a0\u00bb tab_id=\u00a0\u00bb1543409086152-0ffcc881-ccc652de-725b\u00a0\u00bb][vc_column_text]Oui, nous fournissons un guide de l\u2019utilisateur<\/a> en ligne et nous ferons un plaisir de r\u00e9pondre \u00e0 toutes vos questions sp\u00e9cifiques.\u00a0Veuillez contacter<\/a> notre \u00e9quipe d\u2019assistance pour plus de d\u00e9tails.[\/vc_column_text]

<\/div>[\/vc_tta_section][\/vc_tta_accordion][\/vc_column][vc_column vertical_content_position=\u00a0\u00bbmiddle\u00a0\u00bb width=\u00a0\u00bb1\/2″ tablet_sm_width=\u00a0\u00bb1″][vc_tta_accordion c_icon=\u00a0\u00bbchevron\u00a0\u00bb c_position=\u00a0\u00bbright\u00a0\u00bb active_section=\u00a0\u00bb0″ heading_tag=\u00a0\u00bbh5″ heading=\u00a0\u00bbh5″ collapsible_all=\u00a0\u00bbtrue\u00a0\u00bb][vc_tta_section i_type=\u00a0\u00bblinecons\u00a0\u00bb i_icon_linecons=\u00a0\u00bbvc_li vc_li-search\u00a0\u00bb add_icon=\u00a0\u00bbtrue\u00a0\u00bb title=\u00a0\u00bbComment le paiement est-il g\u00e9r\u00e9\u00a0?\u00a0\u00bb tab_id=\u00a0\u00bb1543408136487-1006d8c9-00d452de-725b\u00a0\u00bb][vc_column_text]Le paiement continue d\u2019\u00eatre g\u00e9r\u00e9 par le gestionnaire de flotte\u00a0; Auto Integrate n\u2019\u00e9met aucun paiement.<\/p>\n

Vous devez poser votre question concernant le paiement des demandes de r\u00e9paration directement au gestionnaire de flotte.[\/vc_column_text]

<\/div>[\/vc_tta_section][vc_tta_section i_type=\u00a0\u00bblinecons\u00a0\u00bb i_icon_linecons=\u00a0\u00bbvc_li vc_li-search\u00a0\u00bb add_icon=\u00a0\u00bbtrue\u00a0\u00bb title=\u00a0\u00bbLes services Auto Integrate sont-ils payants\u00a0?\u00a0\u00bb tab_id=\u00a0\u00bb1543408821592-55aba543-2a9052de-725b\u00a0\u00bb][vc_column_text]Oui, certains gestionnaires de flotte facturent des frais raisonnables.<\/p>\n

Veuillez contacter <\/a>notre \u00e9quipe d\u2019assistance pour plus d\u2019informations[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row bwd_tbc4vd_show_weekday=\u00a0\u00bb\u00a0\u00bb heading_color=\u00a0\u00bblight\u00a0\u00bb section_type=\u00a0\u00bbfullwidth\u00a0\u00bb bg_type=\u00a0\u00bbimage\u00a0\u00bb bg_image=\u00a0\u00bb123373″ bg_image_type=\u00a0\u00bbhorizontal-parallax-lr\u00a0\u00bb padding_top_multiplier=\u00a0\u00bb2x\u00a0\u00bb columns_gap=\u00a0\u00bbnone\u00a0\u00bb separator_top=\u00a0\u00bbtilt-right-separator\u00a0\u00bb separator_top_color=\u00a0\u00bb#f7f8f9″ font_color=\u00a0\u00bb#ffffff\u00a0\u00bb el_class=\u00a0\u00bbo2c-no-bottom-padding\u00a0\u00bb el_wrapper_class=\u00a0\u00bbo2c-no-bottom-padding\u00a0\u00bb][vc_column mobile_text_align=\u00a0\u00bbcenter\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1680161197653{padding-right: 15% !important;padding-left: 15% !important;}\u00a0\u00bb][vc_row_inner][vc_column_inner desktop_hide=\u00a0\u00bbhide\u00a0\u00bb tablet_width=\u00a0\u00bbhide\u00a0\u00bb tablet_sm_width=\u00a0\u00bbhide\u00a0\u00bb]

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VOUS AVEZ<\/span><\/h4>

UNE DEMANDE OU REQU\u00caTE SP\u00c9CIFIQUE\u00a0?<\/span><\/h2>[vc_column_text text_style=\u00a0\u00bbleader-text\u00a0\u00bb]<\/p>\n

Contactez nos op\u00e9rateurs pour discuter plus en d\u00e9tail de vos besoins<\/p>\n

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CONTACTEZ-NOUS<\/span><\/a><\/div>[\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner desktop_hide=\u00a0\u00bbhide\u00a0\u00bb tablet_width=\u00a0\u00bbhide\u00a0\u00bb tablet_sm_width=\u00a0\u00bbhide\u00a0\u00bb]
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\"\" <\/div><\/div>[\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_row bwd_tbc4vd_show_weekday=\u00a0\u00bb\u00a0\u00bb heading_color=\u00a0\u00bblight\u00a0\u00bb section_type=\u00a0\u00bbfullwidth\u00a0\u00bb bg_type=\u00a0\u00bbimage\u00a0\u00bb bg_image=\u00a0\u00bb123369″ bg_image_type=\u00a0\u00bbhorizontal-parallax-lr\u00a0\u00bb padding_top_multiplier=\u00a0\u00bb2x\u00a0\u00bb columns_gap=\u00a0\u00bbnone\u00a0\u00bb font_color=\u00a0\u00bb#ffffff\u00a0\u00bb el_class=\u00a0\u00bbo2c-no-bottom-padding\u00a0\u00bb el_wrapper_class=\u00a0\u00bbo2c-no-bottom-padding\u00a0\u00bb][vc_column mobile_text_align=\u00a0\u00bbcenter\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1680161197653{padding-right: 15% !important;padding-left: 15% !important;}\u00a0\u00bb][vc_row_inner][vc_column_inner desktop_hide=\u00a0\u00bbhide\u00a0\u00bb tablet_width=\u00a0\u00bbhide\u00a0\u00bb][\/vc_column_inner][\/vc_row_inner][vc_row_inner css=\u00a0\u00bb.vc_custom_1680164624782{padding-top: 7% !important;padding-bottom: 2% !important;}\u00a0\u00bb][vc_column_inner width=\u00a0\u00bb3\/5″][\/vc_column_inner][vc_column_inner width=\u00a0\u00bb1\/5″][\/vc_column_inner][vc_column_inner width=\u00a0\u00bb1\/5″][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column el_class=\u00a0\u00bbo2c-no-bottom-padding\u00a0\u00bb el_wrapper_class=\u00a0\u00bbo2c-no-bottom-padding\u00a0\u00bb][\/vc_column][\/vc_row][vc_row bwd_tbc4vd_show_weekday=\u00a0\u00bb\u00a0\u00bb heading_color=\u00a0\u00bblight\u00a0\u00bb bg_type=\u00a0\u00bbcolor\u00a0\u00bb padding_top_multiplier=\u00a0\u00bb2x\u00a0\u00bb padding_bottom_multiplier=\u00a0\u00bb6x\u00a0\u00bb separator_bottom=\u00a0\u00bbtilt-right-separator\u00a0\u00bb font_color=\u00a0\u00bb#ffffff\u00a0\u00bb bg_color=\u00a0\u00bb#151e3f\u00a0\u00bb][vc_column width=\u00a0\u00bb2\/3″][vc_column_text] Chez Auto Integrate, nous voulons nous assurer que chacun de nos clients dispose des informations et 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