Sears Auto Center announces a new authorization offering for fleet customers via Auto Integrate
Additional Electronic Authorization Option Introduced for Sears Commercial Fleet
Hoffman Estates, Ill. (Oct. 10, 2012) – Today, Sears Auto Center announces a new service transaction authorization platform with Auto Integrate, a specialty provider of leading-edge e-commerce solutions to the automotive service and fleet management industry. The companies have teamed up to introduce an electronic authorization platform for Sears Commercial Fleet Maintenance customers, giving them a second option from Sears Auto Center to work with.
- Operating in real time, Auto Integrate encompasses the entire business cycle:
- Initial detailing and costing of required services by the supplier
- Automated authorization within pre-agreed parameters – estimated 70 percent of jobs are authorized immediately
- Workflow managed environment to expedite the referral of events
- Subsequent communications between the repairer and the fleet management company
- Validated billing and streamlining the payment and invoice handling processes of both parties – and as a result reducing invoice rejections and subsequent supplier write-offs
- Significantly reduced implementation and training demands
“We are pleased to announce that we have added Auto Integrate as an electronic authorization option,” said Joe Finney, SVP & President of Sears Automotive Group. “We see this type of service rising in the fleet management industry, and while we had already added our own option with LeasePlan being the first adopters, we recognize that our customers have preferences for both services and that there’s value in offering our customers choices.”
Auto Integrate has been developed specifically for the U.S. automotive service industry, streamlining existing transactional workflows and operational efficiency, thus adding a new dimension to the way fleet management companies and their suppliers interact. The service enables fleet management companies and suppliers to work with all of their trading partners on a single platform that is fully integrated within their existing business systems.
“By utilizing Auto Integrate, the implementation, development and training needs are significantly reduced, further enhancing the operational benefits offered by an online trading solution,” said Frank Kneller, Vice President of Sales and Operations of Sears Automotive Group “This allows for greater attention to clients and drivers.” “Along with providing this service option, offering competitive pricing and superior products, we strive to always look for ways to set the industry standard and improve on the service we provide our fleet customers,” said Finney.
Last year, Sears Auto Center implemented an industry-first electronic work-order authorization program through LeasePlan’s eRepair system in approximately 800 Sears Auto Centers nationwide. The system was introduced to create improvements in speed of service for fleet drivers by electronically streamlining the process and significantly reducing the amount of time required to obtain service authorizations.
For more information about Sears Fleet services or to set up an account please visit: http://b2b.sears.com/fleet.
About Sears Auto Center
Sears Auto Center is a leading provider of automotive maintenance and repair services and parts, with more than 800 locations nationwide offering a full array of passenger and light truck tires, DieHard® batteries, Craftsman® auto accessories and more. Sears has a long history as America’s trusted place for car care, having offered auto parts since 1905 and service since 1931. Sears Auto Center offers customers convenient locations and hours, as well as an extensive menu of services. Sears Auto Center is a division of Sears, Roebuck and Co.
About Sears Holdings Corporation
Sears Holdings Corporation is the nation's fourth largest broadline retailer with over 4,000 full-line and specialty retail stores in the United States and Canada. Sears Holdings is the leading home appliance retailer as well as a leader in tools, lawn and garden, consumer electronics and automotive repair and maintenance. Sears Holdings is the 2011 ENERGY STAR® Retail Partner of the Year. Key proprietary brands include Kenmore, Craftsman and DieHard, and a broad apparel offering, including such well-known labels as Lands' End, Jaclyn Smith and Joe Boxer, as well as the Apostrophe and Covington brands. It also has the Country Living collection, which is offered by Sears and Kmart. We are the nation's largest provider of home services, with more than 11 million service calls made annually. Sears Holdings Corporation operates through its subsidiaries, including Sears, Roebuck and Co. and Kmart Corporation. For more information, visit Sears Holdings' website at http://www.searsholdings.com.